Patient referrals

Refer a patient

For doctors, hospitals, clinics and case managers. Send us the referral and a coordinator will contact the patient or family to arrange care at home.

After you submit

What happens next

  1. 1. You receive a referral reference number.
  2. 2. A coordinator reviews the referral and contacts the patient or family.
  3. 3. Care arrangements are made inside our care management system.
  4. 4. Visit records are documented and shared with those the patient authorises.

Not for emergencies. Home care is not a substitute for emergency care. If someone is in immediate danger, has chest pain, severe bleeding, difficulty breathing or is unresponsive, go to the nearest emergency department or call emergency services.

Share only what is necessary and permitted for the referral.