How it works
From your first message to care at home
You tell us what's happening. Our coordinators handle the rest inside our care management system, so your family only ever deals with one point of contact.
- 01
Request Care
Tell us who needs care, what's happening and where you are — online or on WhatsApp.
- 02
Assessment
A coordinator reviews the request and clarifies the clinical and practical needs with you.
- 03
Care Arrangements
The care plan, visit pattern and professional are arranged inside our care management system.
- 04
Care at Home
A verified professional visits your home and delivers the agreed care.
- 05
Follow-Up
Visit records are kept digitally and reviewed, and care is adjusted as needs change.
Not for emergencies. Home care is not a substitute for emergency care. If someone is in immediate danger, has chest pain, severe bleeding, difficulty breathing or is unresponsive, go to the nearest emergency department or call emergency services.
What stays consistent
How care is kept accountable
Verified Professionals
Professionals are checked and onboarded before they join the network.
Digital Care Records
Every visit is documented in our care management system.
Coordinated Care
A coordinator arranges the visit, the professional and the follow-up.
Home Visits
Care is delivered where the patient lives, not in a waiting room.
Family Communication
Updates are shared with the people the patient authorises.
One Point of Contact
One number to call or message about the whole care plan.
Need care at home?
Submit a care request and a Deacon & Alec coordinator will review it and contact you.